Shipping policy

Last Updated: 01 July 2026

1. Processing Time

Each Libasly garment is made-to-order with exceptional care and attention to detail. This means your piece is crafted specifically for you after you place your order.

Production Schedule



Stage Timeline
Custom Production 12-15 business days
Quality Inspection 2-3 business days
Packaging 1-2 business days
Total Processing 15-20 business days

2. Shipping Options

Domestic Shipping (India)

Standard Shipping:

  • Delivery Time: 3-5 business days after processing

  • Cost: ₹99

  • Free: On orders above ₹4,999

  • Tracking: Yes, provided via email

Express Shipping:

  • Delivery Time: 2-3 business days after processing

  • Cost: ₹299

  • Tracking: Yes, real-time updates

  • Priority: Expedited processing when possible

International Shipping

Standard International:

  • Delivery Time: 7-12 business days after processing

  • Cost: Calculated at checkout

  • Tracking: Yes, provided via email

  • Insurance: Up to ₹5,000

Express International:

  • Delivery Time: 5-7 business days after processing

  • Cost: Calculated at checkout

  • Tracking: Yes, real-time updates

  • Insurance: Up to ₹10,000

3. Shipping Charges

Domestic Charges



Order Value Standard Shipping Express Shipping
Below ₹4,999 ₹99 ₹299
₹4,999 - ₹9,999 Free ₹299
Above ₹10,000 Free Free

International Charges

Shipping costs are calculated at checkout based on:

  • Destination country

  • Order weight

  • Package dimensions

  • Selected shipping speed

4. Tracking Your Order

Once your order ships, you will receive:

Tracking Information:

  • A shipping confirmation email

  • A unique tracking number

  • Link to courier's tracking portal

  • Estimated delivery date

How to Track:

  1. Click the tracking link in your email

  2. Enter your tracking number

  3. View real-time delivery status

  4. Receive SMS updates (optional)

5. Delivery Partners

We use trusted courier partners for reliable delivery:

Domestic Partners:

  • DTDC

  • Blue Dart

  • Indian Post

  • FedEx India

  • Delhivery

International Partners:

  • DHL

  • FedEx

  • UPS

  • International Post

6. Delivery Process

For Domestic Orders

  1. Processing: Your order is crafted and quality-checked

  2. Packaging: Careful wrapping in eco-friendly packaging

  3. Handover: Order is given to courier partner

  4. In Transit: Package travels to your location

  5. Out for Delivery: Courier attempts delivery

  6. Delivered: Sign and receive your package

For International Orders

  1. Processing: Same careful process as domestic

  2. Export: Package is shipped from India

  3. Customs: Package clears destination customs

  4. Local Delivery: Handed to local courier

  5. Delivered: Receive your package

7. Customs and Duties

International Orders

For orders outside India:

Customs Clearance:

  • All international shipments require customs clearance

  • Packages may be opened for inspection

  • Customs processes may delay delivery

Duties and Taxes:

  • Customers are responsible for import duties

  • These are not included in our shipping charges

  • Calculated by destination country's customs

  • Payment required before delivery

Documentation:

  • Accurate product descriptions for customs

  • Commercial invoice included

  • Customs declaration forms

8. Delivery Exceptions

Reasons for Delay

Delivery may be delayed due to:

  • Inclement weather conditions

  • Natural disasters

  • Customs processing

  • Strikes or disruptions

  • Public holidays

  • Remote location delivery

  • Wrong address provided

What to Do If Delayed

  1. Track your order using the provided number

  2. Contact the courier directly

  3. Wait for 5 additional business days

  4. Contact us for assistance

9. Address Verification

Please ensure your shipping address is correct and complete:

Required Information:

  • Full name

  • Complete address with building name/number

  • Pincode/ZIP code

  • Landmark (optional but helpful)

  • Phone number

Address Verification:

  • We verify addresses before shipping

  • Incomplete addresses will delay processing

  • We may contact you for clarification

10. Signature on Delivery

Signature Requirements:

  • All orders above ₹5,000 require signature

  • Orders below ₹5,000 are left without signature

  • You may authorize someone to receive

If You're Not Available:

  • Courier will attempt re-delivery (up to 3 attempts)

  • Package may be held at local office

  • You can arrange pickup

  • Order may be returned to us

11. Order Tracking Status

Understanding Tracking Status:



Status Meaning
Order Confirmed We've received your order
In Production Your piece is being crafted
Quality Check Final inspection underway
Shipped Order is with courier
In Transit Package is moving
Out for Delivery Courier is in your area
Delivered Package has been delivered

12. International Shipping Restrictions

Countries We Ship To:
We ship to most countries worldwide. However, we do not ship to countries under sanctions or embargoes.

Restricted Items:
All our items are allowed unless prohibited by local customs regulations.

13. Shipping Insurance

Coverage:

  • Domestic orders are insured up to full value

  • International orders are insured up to ₹5,000

  • Additional insurance can be purchased

Claim Process:

  1. Contact us immediately upon delivery

  2. Provide photos of damage/packaging

  3. Complete claim form

  4. We file claim with courier

  5. Resolution within 30 days

14. Returns Due to Failed Delivery

If delivery fails:

  1. Courier will attempt re-delivery

  2. After 3 attempts, package returns to us

  3. Customer pays for re-shipping

  4. Contact us to arrange re-delivery

Additional Charges:

  • Re-shipping fees apply

  • Return shipping fees apply

  • Restocking fee may apply

15. Change of Address

Before Shipping:

  • Contact us immediately

  • We can update address if order hasn't shipped

  • No charge for address update

After Shipping:

  • Cannot change delivery address

  • Package must be returned to us

  • Re-shipping fees apply

16. Communication

You will receive:

Order Updates:

  • Confirmation: Immediately after order

  • Production Start: Within 24 hours

  • Quality Check: Before shipping

  • Shipment: Tracking link provided

  • Delivery: Confirmation email

How to Stay Updated:

  • Check your email (including spam folder)

  • Visit your account dashboard

  • Contact our support team

17. Contact Information

For shipping-related queries:

Email: support@libasly.com

Summary

  • Processing: 15-20 business days

  • Free Shipping: Above ₹4,999

  • Tracking: Provided for all orders

  • International: Available worldwide

  • Customs: Customer responsibility

  • Insurance: Standard coverage included

  • Support: Available for queries