Frequently Asked Questions
How do I track my order?
Once your order ships, we'll send you a tracking number via email and SMS. You can track your package through our website or the courier partner's portal.
What is the delivery time?
Each piece is custom-made just for you. Production takes 12-15 days, with delivery taking 3-5 additional days. Total delivery time: 15-20 business days.
How do I know my size?
Please refer to our Size Guide page for detailed measurements. You can also contact us for personalized size recommendations.
Can I customize my order?
Yes! We offer customization on size, length, and color for many of our products. Please specify your requirements when ordering.
What is your return policy?
We accept returns within 7 days of delivery. Items must be unworn, unwashed, and with original tags attached.
Do you ship internationally?
Yes, we deliver worldwide. International shipping rates and delivery times vary by location.
What payment methods do you accept?
We accept Credit/Debit Cards, UPI, Net Banking, and Cash on Delivery.
Is my payment secure?
Absolutely. We use secure payment gateways with SSL encryption to protect your information.
How do I cancel my order?
You can cancel your order within 24 hours of placing it. Contact us immediately atsupport@libasly.com
What if my order arrives damaged?
We're sorry to hear that! Contact us within 48 hours of delivery with photos, and we'll arrange a replacement or refund.
Social Media
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📸 Instagram: @libaslyofficial
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