Refund policy

Last Updated: 01 July 2026

Overview

At Libasly, we want you to love every purchase. However, we understand that sometimes things don't work out. This policy outlines our return and refund process to ensure a smooth experience.

Return Eligibility

You may return items within 7 days of delivery if they meet the following conditions:

Eligible Returns:

  • Items must be unworn, unwashed, and unaltered

  • Original tags and packaging must be intact

  • Items must be in their original condition

  • Return request must be initiated within 7 days of delivery

Non-Returnable Items:

  • Custom-made or stitched items

  • Intimate wear and innerwear

  • Accessories (jewelry, bags, etc.)

  • Items marked as final sale

  • Items damaged by customer misuse

  • Items missing original tags

Return Process

Follow these steps to return your item:

Step 1: Initiate Return
Contact us at returns@libasly.com with:

  • Order number

  • Reason for return

  • Product photos (if damaged or defective)

Step 2: Receive Instructions
We will provide you with:

  • Return address

  • Return authorization number

  • Return instructions

  • Shipping guidelines

Step 3: Ship Your Return

  • Pack the item securely in original packaging

  • Include the return authorization form

  • Ship using a trackable courier service

  • Keep the tracking number for reference

Step 4: Receive Refund or Exchange

  • We will inspect the returned item

  • Process your refund or exchange within 3-5 business days

  • You will receive confirmation via email

Refund Timeline



Stage Timeline
Return Received 2-3 business days after shipping
Quality Inspection 3-5 business days
Refund Processing 3-5 business days
Refund Credited 5-7 business days (varies by payment method)

Refund Methods

Refunds are processed through the original payment method:

  • Credit/Debit Card: 5-7 business days to reflect

  • UPI/Bank Transfer: 3-5 business days

  • Cash on Delivery: Bank transfer within 7-10 business days

  • Store Credit: Instant upon approval (valid for 1 year)

Return Shipping Costs



Scenario Shipping Cost Coverage
Damaged/Wrong Item We cover shipping costs
Defective Product We cover shipping costs
Change of Mind Customer covers shipping costs
Size Exchange Customer covers shipping costs

Exchanges

We offer free exchanges on size or color subject to availability.

Exchange Process:

  1. Contact us with your exchange request

  2. We will confirm availability

  3. Return the original item

  4. Receive your new item once we process the return

Damaged or Defective Items

If you receive a damaged or defective item:

  1. Contact us within 48 hours of delivery

  2. Provide clear photos of the damage

  3. We will arrange for a replacement or refund

  4. We cover all shipping costs

Special Cases

Wrong Item Delivered:

  • Full refund including original shipping

  • We cover return shipping costs

  • Item must be returned in original condition

Missing Items:

  • Check packaging thoroughly

  • Contact us immediately

  • We will investigate and resolve

Custom Orders:

  • Cannot be returned unless defective

  • Check measurements carefully before ordering

Contact for Returns

For any return-related queries:

Email: support@libasly.com
Address: A-51, Tapovan Vihar Colony, Vidhyadhar Nagar, Railway Colony, Jagatpura, Jaipur, Rajasthan 302017

Consumer Protection

Under Indian consumer law, you have rights regarding defective products. We comply fully with the Consumer Protection Act 2019 and other applicable laws.

Updates to Policy

We may update this policy periodically. The latest version will always be available on our website. Changes are effective immediately upon posting.

Summary

  • Returns accepted within 7 days of delivery

  • Items must be unworn with original tags

  • Non-returnable items are clearly marked

  • We process refunds within 3-5 business days

  • Customers pay return shipping for change of mind

  • We cover shipping for defective items